SUCH WAY TO STARY MY DAY!!!
1st day of the week, 1st day of of work, 1st hour of my shift and I am pissed!
Logged in worried about my Mem'ry Card that I lost. Worried that somebody might see it and post my videos on the internet. It's a QA day so I was very carefull with my calls. I was dead sure that my 1st 2 calls were good and I was expecting to get high ratings if those calls will be evaluated. The 3rd call was a bit sloppy, was hoping it will not be assessed. Took lunch after the 3rd call. My supe called my attention and asked me to check my verint. I was confident that if it were either one of those 1st 2 calls that were evaluated, I would get good ratings. As soon as I saw my evaluations, rage was boiling in me. 80% and 88%, Checked the comments and I see another non-sense comments. Supe tried to calm me down but I couldn't help it. I was trying to keep my cool. Went to QA stations, approached my QA analyst. "What happened? Why is did deduct me for not linking the itinerary? Are you aware that I just started my shift? and the call you evaluated was less than an hour ago? How could I link the newly booked itinerary?". Bitch just told me to link it and she'll get back to it. At the back of my mind, had I not told her about it, then it would have been the final score since I hate disputes and I never asked my supe to dispute my evaluated scores. *sigh... Why can't they just do their job right?!
What a great way to start my shift! I'll be expecting more within the week. Goodluck!